Tag Archives: Chapter 93A

Responding to Consumer Demand Letters Under the Massachusetts Consumer Protection Act

The Massachusetts Consumer Protection Act (Chapter 93A, Section 9) prohibits a business from engaging in unfair or deceptive acts or practices. Chapter 93A litigation usually is time consuming, expensive, and exposes a company to mandatory multiple damages (if the act or practice was a knowing and willful violation of Chapter 93A) and attorneys’ fees. These … Continue Reading

New Developments in Collecting ‘Personal Identification Information’ During Credit Card Transactions

Our Boston colleagues David G. Thomas, James P. Ponsetto and Michael E. Pastore recently authored a firm Alert as a follow up to a previous GT Alert regarding a consumer’s right to claim relief under the Massachusetts Consumer Protection Act (Chapter 93A). The new Alert provides an update on recent developments, and discusses how retailers can … Continue Reading
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